Contact Us

Support team

Our support team is available 24/7 through live chat and by e-mail at [email protected]. They help with accounts, deposits, withdrawals, bonuses, limits and identity checks.

Forgotten details

Forgot your password? Use the "Forgot Password?" link on the sign-in form and we will send recovery steps to your e-mail. If you forgot the e-mail itself, contact support and we will check your identity first.

Privacy questions

Questions about your personal data go to our data protection officer at [email protected].

Complaints

Start with our support team. If a complaint is not solved straight away, it goes up inside our team and we keep you informed. If you are still not satisfied, you can contact EGIS, the independent dispute service, at [email protected].

Who we are

Metlait SRL owns and operates Rockwin. The company is registered in Costa Rica under number 3-102-911867 and holds E-gaming licence No. 0000064 from the Tobique Gaming Commission.