RockwinTerms and Conditions
About these rules
These rules apply to everyone who plays at Rockwin. By opening an account you accept them together with our bonus rules, Privacy Policy and Responsible Gambling Policy. We can update the rules at any time and try to tell you about major changes by e-mail, so it is worth looking at this page now and then.
Who runs Rockwin
Metlait SRL owns and operates Rockwin. The company is registered in Costa Rica under number 3-102-911867 and holds E-gaming licence No. 0000064 from the Tobique Gaming Commission.
Who can play
You need to be at least 18, or older if the legal gambling age where you live is higher. Online gambling has to be legal where you live, and checking that is up to you. Some providers do not offer their games in every country, and that list can change. Using a VPN to get around these limits is not allowed and can lead to your winnings being taken away. Before playing with bitcoin you send us a valid ID, and deposits and bets stay blocked until the check is finished.
Your account
- One personal account per person. Accounts that share a home address, household, IP address or device count as duplicates and can be closed, with their funds forfeited.
- Only the account holder can play for real money.
- After 12 months in a row without a login or a game, an account becomes inactive. From the next month we can take a monthly dormancy fee of A$50 from the balance, or the whole balance if it is smaller, until the balance is zero or you log in and play again.
Checking who you are
We can ask for a government photo ID, proof of address and proof that a payment method is yours, in Latin or Cyrillic script, and we may also call you or ask for a short video with your ID. Withdrawals wait until every step is done. If we cannot reach you by e-mail or phone within two weeks of asking, the account is locked. False or missing documents can lead to a refused payout and a closed account.
Deposits
Deposits come only from payment accounts in your own name. If money arrives from someone else, the deposit goes back to its owner and any winnings made with it are removed. A deposit that is rejected or charged back cancels the winnings made with it. Maximum amounts depend on the payment method and show up when you pick it. Crypto deposits through CoinsPaid cannot be capped, so choose another method if you want a deposit limit to work.
Withdrawals
- Every deposit is played through three times before it can be withdrawn.
- Withdrawals are limited to A$7,500 a day, A$15,000 in any 7 days and A$45,000 a month. These limits never apply to progressive jackpots, which we pay out whole.
- Larger requests can be paid in several parts. We may pay to another method, for example an e-wallet instead of a card.
- Card payouts go to a personal card issued in a supported country. A bank can still block a transfer on its own decision.
- Fees charged by your bank, an intermediary bank or your payment provider are yours to pay.
Bonuses
Bonus rules are set out on each offer and in our general bonus rules. Abuse, such as several accounts, depositing only to collect bonuses, or using software bugs, means the bonus and its winnings are cancelled.
Fair play
Collusion, bots, unauthorised software, false chargebacks and similar tricks are treated as fraud. In that case we can suspend or close the account, cancel winnings and keep the balance to cover our losses. For disputes about a game result, our server records decide.
Complaints
Contact our support team first at [email protected]. If a complaint cannot be settled straight away, it moves up inside our team and we keep you informed. Only the account holder can make a complaint. If you are still not happy, you can take the matter to EGIS, an independent dispute service working under the Tobique Gaming Commission rules, at [email protected]. Disputes under these rules are settled by arbitration in Costa Rica.